Shipping Policy

Shipping Policy for step
Last updated: May 15, 2026

Thank you for shopping with step. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be delayed.

Estimated shipping times are:

Delivery times are estimates and may vary depending on shipping carrier operations, customs procedures, and destination country.

Shipping fees are calculated during checkout based on the shipping destination and selected shipping method.

step may occasionally offer promotional free shipping.

After your order is shipped, you will receive a confirmation email with tracking information.

Tracking updates may take up to 48 hours to become available.

Customers are responsible for providing accurate shipping details.

step is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses submitted by customers.

Additional shipping charges may apply for reshipment.

step is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost or stolen, please contact the carrier directly. You may also contact us for assistance.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

We are not responsible for delays caused by:

If you have any questions regarding shipping, please contact us:

step
Arc Global Business LLC
412 W 7th St, STE 1052
Clovis, New Mexico 88101
United States
Email: huayabagianelita@gmail.com